Shipping and Returns Page

Shipping and Returns Policy - Aether Wave

Thank you for shopping at Aether Wave! We are committed to providing you with a seamless and satisfying shopping experience. Please review our shipping and returns policy below.

Shipping Policy

  • Order Processing:
    • Orders are typically processed within 1-2 business days.
    • You will receive a confirmation email with tracking information once your order has shipped.
  • Shipping Options:
    • We offer various shipping options, including standard, expedited, and express delivery.
    • Shipping costs and delivery times will vary depending on your location and the selected shipping method.
    • Shipping options will be displayed during the checkout process.
  • Shipping Destinations:
    • We currently ship to [List of countries/regions you ship to].
    • We are constantly working to expand our shipping destinations.
  • Delivery Times:
    • Estimated delivery times are provided at checkout and are subject to change based on carrier delays.
    • We are not responsible for delays caused by unforeseen circumstances, such as weather conditions or carrier issues.
  • Shipping Costs:
    • Shipping costs are calculated based on the weight of your order and your shipping destination.
    • Free shipping may be offered for orders that meet certain criteria.

Returns Policy

  • Return Period:
    • You may return most items within 30 days of the delivery date for a full refund or exchange.
    • Certain items, such as [List any non-returnable items], are not eligible for return.
  • Return Conditions:
    • Items must be returned in their original condition, with all original packaging and accessories.
    • Items must be unused and undamaged.
    • Proof of purchase is required for all returns.
  • Return Process:
    • To initiate a return, please contact our customer support team at [Your Contact Information].
    • We will provide you with a return authorization and instructions on how to return your item.
    • Customers are responsible for return shipping costs, unless the return is due to our error.
  • Refunds and Exchanges:
    • Refunds will be processed to the original payment method within 5-7 business days of receiving the returned item.
    • Exchanges will be processed based on product availability.
    • Depending on the situation, we may offer store credit.
  • Damaged or Defective Items:
    • If you receive a damaged or defective item, please contact us immediately.
    • We will arrange for a replacement or refund at no cost to you.
  • Warranty Returns:
    • For items covered by a manufacturer's warranty, please refer to the warranty documentation for instructions on how to file a warranty claim.
    • We can assist you with warranty claims if the item was purchased from Aether Wave.

Contact Us

If you have any questions about our shipping and returns policy, please contact us at:

  • Email: [Your Email Address]
  • Phone: [Your Phone Number]
  • Address: [Your Store Address]